This Policy was last updated on 1 August 2020.
Collection of personal information
- contact information such as your name and address, telephone numbers and email address;
- financial information, including bank account details and credit card details; and
- business details, including Australian Business Number (“ABN”).
- identification information- name, date of birth, current or previous address, driver’s licence number;
- type and amount of credit sought;
- trade references – name of entity, ABN, contact name, telephone number, fax number, email, years trading with you; and
- publicly available information about an individual’s creditworthiness.
- your server address;
- your top level domain name (for example, .com, .gov, .au etc);
- the date and time of your visit to the site;
- the pages you accessed;
- the previous site you have visited; and
- the type of browser you are using.
Means of collection of personal and credit information
- directly by our staff when you seek, or enquire about, our goods; or
- when you use our website or complete a form on our website.
Use, disclosure & purpose
- as a necessary part of providing our products to you;
- to promote and market our products to you or provide you with information that we believe may be of interest to you (unless as directed otherwise);
- to personalise and customise your experiences with our website;
- to help us research the needs of our customers and to market our products with a better understanding of your needs and the needs of customers generally;
- to allow us to provide advertising material to you regarding us, our dealers and customers, and other business partners (unless as directed otherwise); and
- other purposes related to any of the above.
We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
- third parties that provide goods and services to us or through us;
- third parties, such as marketing and digital agencies, who may send to you our e-newsletters on our behalf; and
- our website host or software application providers.
We do not intentionally disclose your personal information to overseas recipients. However, our software application providers, including Xero, may hold personal information on servers located outside Australia. Further information on Xero’s handling of personal information is available at www.xero.com/au/about/terms/privacy.
Quality, access to & correction of information
You are entitled to have access to and seek correction of any personal information that we may hold about you. We require that requests for access to or to update or correct your personal information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.
We will take appropriate steps to verify your identity (or verify that you act as an authorised agent of the individual concerned) before granting a request to access your personal information.
We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. We will, on request, provide you with access to your personal information or update or correct your personal information, unless we are lawfully excluded from granting your request, including if:
- giving access would be unlawful;
- we are required or authorised by law or a court/tribunal order to deny access; or
- giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.
Storage and Security
We take reasonable steps to hold information securely in electronic or physical form. We are committed to keeping secure the data you provide to us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, interference, unauthorised access or alteration.
We aim to achieve this through:
- imposing confidentiality requirements on our employees;
- implementing policies in relation to document storage security;
- implementing security measures to govern access to our systems;
- only providing access to personal information once proper identification has been given;
- controlling access to our premises; and
- implementing website protection measures.
Dealing with us anonymously
Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the goods and services that we can offer to you including via telephone or our website.
At the time you purchase our goods, it is no longer practicable for you to deal with us anonymously or using a pseudonym.
Credit Information Notifiable Matters
- In connection with the provision of credit, we may disclose your personal and credit information to the following credit reporting bodies for the purposes of undertaking a credit check in relation to an application made by you.
- via Equifax’s website at www.equifax.com.au/contact; or
- phone: 13 83 32..
Dun & Bradstreet
You may contact Dun & Bradstreet using the details set out below:
- Email: firstname.lastname@example.org
- Phone: 13 23 33
- Equifax may include any of your personal or credit information, disclosed to it by us, in reports provided to other credit providers to assist other credit providers to assess your creditworthiness.
- Our policy about the management of personal and credit information is set out in this Policy.
- You may access a copy of Equifax’s policy and Dun & Bradstreet’s policy about its management of credit information on its website at www.equifax.com.au and www.dnb.com.au respectively.
- You have the right to make a request to Equifax and Dun & Bradstreet not to use or disclose your credit reporting information:
- for the purposes of pre-screening of direct marketing by a credit provider; or
- if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.
- If you fail to meet any of your payment obligations under the terms of the credit that we provide to you, or if you commit a serious credit infringement, we may be entitled to disclose this to Equifax or Dun & Bradstreet.
If you believe that we have breached a term of this Policy or the Act you may submit a written complaint.
The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.
Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.
If you wish to:
- gain access to your personal information;
- make a complaint about a breach of your privacy;
- contact us with a query about how your information is collected or used;
- contact us regarding any other matter concerning this Policy,
you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible. If you do not wish to receive direct marketing from us, please contact our Privacy Officer via the details below. Our contact details are as follows:
For more information on privacy see the Office of the Australian Information Commissioner’s website at: http://www.oaic.gov.au.